Gettit Timings Schedule

Version: 2026-08-01. Effective: 1 August 2026.

This Schedule forms part of the Gettit Terms of Service and is incorporated into them by reference. It sets out the time limits that apply to Shipped orders. We may change these times, and we will give at least 14 days' notice before a change takes effect. A change does not apply to an order already placed.

| What | Who | How long | Measured from | What happens if it passes | |---|---|---|---|---| | Dispatch window | Seller | 3 business days | Payment authorised and label issued | Order cancelled, Buyer refunded in full, missed dispatch recorded on the Seller's profile | | Confirmation window | Buyer | 48 hours | Australia Post delivered scan | Payment released to the Seller, order treated as accepted | | Return dispatch window | Buyer | 3 business days | Return approved and return label issued | Return closed, payment released to the Seller | | Seller inspection window | Seller | 48 hours | Returned parcel delivered scan | Return treated as accepted, Buyer refunded | | Maximum transit period | Gettit | 21 calendar days | Australia Post lodgement scan | Gettit opens a non-delivery review, payment stays held |

What counts as a business day

Business days are Monday to Friday, excluding public holidays in your State or Territory. Weekends and public holidays do not count toward a dispatch deadline. A dispatch deadline falls at 11:59pm on the final business day, in the Seller's local time.

A worked example: if an item sells on a Friday, the 3 business days are Monday, Tuesday and Wednesday, so the Seller has until 11:59pm on Wednesday to lodge the parcel. If that Monday is a public holiday, the deadline moves to 11:59pm on Thursday.

Confirmation and inspection windows are counted in hours, not business days, so weekends and public holidays DO count toward them — a 48-hour window that starts on a Saturday ends on the Monday.

Every deadline that applies to you is shown on your order in the Gettit app, and we will remind you by notification and email while any deadline is outstanding.