Gettit Terms of Service

Provided by: Gettit Pty Ltd (ACN 699 431 886, ABN 55 699 431 886) ("Gettit", "we", "us", "our") Contact: help@gettit.com.au Effective date: 1 August 2026 Version: 2026-08-01, last updated 1 August 2026 (introduces the Timings Schedule and the Fees Schedule, the binding dispatch, confirmation, return dispatch, inspection and maximum transit windows, and the reworked undeliverable-parcel resolution in clause 7C)

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1. About these Terms

These Terms of Service ("Terms") are a legal agreement between you and Gettit Pty Ltd. They govern your access to and use of the Gettit app, our website at gettit.com.au, and all related services (together, the "Platform").

By creating an account, or by accessing or using the Platform, you agree to these Terms, to our Privacy Policy, to our Community Guidelines, to our Timings Schedule, and to our Fees Schedule, each of which forms part of your agreement with us. If you use our mobile app, our End User Licence Agreement also applies. If you do not agree, please do not use the Platform.

You must be able to form a binding contract with us under Australian law to accept these Terms. If you accept these Terms on behalf of a business, you confirm that you are authorised to bind that business.

2. Definitions

In these Terms:

"Buyer" means a member who buys, or offers to buy, an item through the Platform.
"Seller" means a member who lists or sells an item through the Platform.
"Member", "you" and "your" mean any person who accesses or uses the Platform.
"Listing" means an item offered for sale on the Platform, including its photos, title, description, condition and price.
"Local handover" means a transaction completed in person between a Buyer and a Seller, outside the Platform's held-payment flow, as described in clause 8.
"Shipped order" means an order paid for through the Platform and sent by post or courier within Australia, as described in clause 7.
"Gettit Protection" means the purchase guarantee that Gettit provides to Buyers on eligible Shipped orders, as described in clause 7.
"Payment Provider" means Stripe, our third-party provider of payment processing and identity verification, or any replacement provider we notify to you.
"Carrier" means Australia Post or any other delivery provider we make available through the Platform.
"Timings Schedule" means the schedule of time limits published at gettit.com.au/legal/timings, as updated from time to time in accordance with clause 19.
"Fees Schedule" means the schedule of fees and fixed cost-recovery amounts published at gettit.com.au/legal/fees, as updated from time to time in accordance with clause 19.
"ACL" means the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth).
"Content" means any material you submit, post or transmit through the Platform, including listings, photos, messages and reviews.

3. What Gettit is, and what it is not

Gettit is an online marketplace that lets people in Australia buy and sell second-hand items, either by local handover in person, or by shipping within Australia.

Gettit is a venue that connects Buyers and Sellers. Gettit is not the seller of any item. Gettit is not a party to the contract of sale between a Buyer and a Seller, and it does not own, make, store, inspect, test, authenticate or take possession of any item listed on the Platform. The contract for any item is formed directly between the Buyer and the Seller, and Gettit does not act as agent for either of them.

For Shipped orders, Gettit provides Gettit Protection and a held-payment flow, as described in clause 7. For local handovers, Gettit provides only the means to discover and contact one another, as described in clause 8. Nothing in these Terms makes Gettit a seller, a Carrier, an insurer, a bank, a payment service in its own right, or a party to any sale.

4. Your account

You must be at least 18 years old and able to form a binding contract under Australian law.
You must give accurate account information and keep it current.
You are responsible for activity that occurs under your account, and for keeping your login credentials secure. Please tell us promptly at help@gettit.com.au if you suspect any unauthorised use of your account.
You may hold one account, unless we agree otherwise in writing.
To receive payouts as a Seller, you must complete identity verification through our Payment Provider. We do not store your identity documents, as explained in our Privacy Policy. We will not release a payout to a Seller who has not been verified.
We may ask you at any time to verify your identity, your contact details or your payment method, or to provide further information, where we reasonably need to do so to keep the Platform safe, to prevent fraud, or to meet a legal obligation. Any request will be proportionate to the concern. If you do not complete a reasonable verification request, we may limit, suspend or close your account, or withhold a payout, until it is completed.

We may decline to provide, or may discontinue, the Platform to any person where the law requires it, or where we reasonably consider it necessary to protect members or Gettit.

5. Listing and selling

When you create a Listing, you represent and warrant that:

you own the item, or are authorised to sell it, and it is free of any security interest, lien or third-party claim;
the Listing, including its photos, title, description, condition and price, is accurate, complete and not misleading;
the item is lawful to sell, and is not a prohibited item under clause 6;
the item complies with any mandatory safety standard that applies to it under Australian law, and is not subject to a recall or ban; and
for a Shipped order you will pack the item adequately to survive normal handling in transit, and you will lodge the item with Australia Post, using the prepaid label provided, within the dispatch window set out in the Timings Schedule, and for a local handover you will hand the item over as agreed. If you do not lodge the item within the dispatch window, we will cancel the order, refund the Buyer in full, and record a missed dispatch on your Seller profile. We will tell you the deadline when the item sells, show it on your order in the app, and remind you before it passes.

You set your own prices. You are solely responsible for your own tax obligations in connection with your sales, including goods and services tax (GST) where it applies, and for any licence, registration or record-keeping obligations that apply to your activity, including second-hand dealer obligations under State or Territory law. As between you and Gettit, you, and not Gettit, are the supplier of the goods.

6. Prohibited items and conduct

You must not list, sell, buy or attempt to buy anything that is illegal or prohibited. Prohibited items and conduct include, without limitation:

weapons, ammunition and regulated knives;
illicit drugs, drug paraphernalia, and tobacco and vaping products;
alcohol, except where its sale is lawful and permitted on the Platform;
prescription medicines and regulated medical devices;
live animals;
stolen, counterfeit, recalled or unsafe goods;
adult or sexual services, and child sexual abuse material;
hazardous materials;
goods that infringe another person's intellectual property or other rights; and
anything whose sale or purchase would breach Australian law.

Some goods must meet mandatory safety standards, or are banned or subject to recall, under the Australian Consumer Law and by the Australian Competition and Consumer Commission (ACCC). You must not list an item that fails an applicable mandatory safety standard, or that has been banned or recalled. This applies in particular to goods for babies and children, such as cots, prams and strollers, and toys, and to any product containing button or coin batteries. If you are not sure whether a standard applies, check the ACCC Product Safety website before you list, or ask us at help@gettit.com.au.

You must also not use the Platform to launder money, to defraud or harass another person, to post unlawful, harmful, deceptive or infringing Content, or to move a transaction off the Platform in order to avoid Gettit Protection or fees.

We may remove any Listing or Content, and may warn, restrict, suspend or close any account, where we reasonably consider that these Terms, our Community Guidelines or the law have been breached, or to protect members or Gettit. Where it is reasonable to do so, we will give you notice and a chance to respond, except where we need to act immediately to address a serious risk or to comply with the law.

7. Shipped orders, the held payment, and Gettit Protection

This clause applies to Shipped orders, meaning orders paid for through the Platform and sent within Australia.

The held payment

The Buyer pays through our Payment Provider. The payment is held by the Payment Provider and is not released to the Seller at that point.
The Seller lodges the item with Australia Post, using the prepaid label, within the dispatch window set out in the Timings Schedule. Lodgement at a parcel locker or Post Office is contactless and is what starts tracking. If the Seller does not lodge the item within the dispatch window, we cancel the order and refund the Buyer in full, without the Seller's further agreement being required. Clause 7A explains how this works where the Carrier accepts the parcel late.
Once Australia Post records the parcel as delivered, the Buyer has the confirmation window set out in the Timings Schedule to confirm that the item is as described, or to raise an issue under clause 9. On confirmation, the held payment is released to the Seller. If the confirmation window passes with no confirmation and no issue raised, the held payment is released to the Seller automatically and the order is treated as accepted. We show the deadline on the order in the app, and we remind the Buyer by notification and email before it passes.
If Australia Post has not recorded the parcel as delivered within the maximum transit period set out in the Timings Schedule, we open a non-delivery review. The payment stays held while we do.
If the parcel is returned to sender or is otherwise undeliverable, we hold the payment and contact both members. If the matter is not resolved within 5 business days, we cancel the order and refund the Buyer in accordance with clause 7C.
If the item does not arrive, or is significantly not as described, the Buyer may raise a dispute under clause 9 while the payment remains held.

Gettit Protection

For Shipped orders, Gettit makes a direct contractual promise to the Buyer. If a Shipped item does not arrive, or is materially not as described, the Buyer is entitled to a refund of the amount paid for the order, subject to this clause. Gettit Protection is Gettit's own purchase guarantee — a contractual commitment Gettit makes to the Buyer. It is not a financial product, and it is not a third-party stakeholding arrangement.

When Gettit Protection applies: non-arrival of a Shipped order paid through the Platform, and items that are materially not as described.

When Gettit Protection does not apply, without limitation: change of mind or buyer's remorse; minor variations consistent with a used item and its stated condition; damage or loss occurring after the Buyer has confirmed receipt; items collected or paid for off the Platform; any local handover under clause 8; prohibited items under clause 6; and any loss caused by a member's own breach of these Terms. Gettit Protection is capped at the amount the Buyer paid for the order.

Nothing in this clause limits any rights the Buyer has against the Seller, or any rights that cannot be excluded under the ACL, as described in clause 13.

7A. Dispatch window for Shipped orders

For every Shipped order, the Seller must lodge the item with Australia Post using the prepaid label within the dispatch window set out in the Timings Schedule, which is shown on the order in the app. If the Seller does not lodge the item within that window, we will cancel the order, release the held payment back to the Buyer in full, and treat the failure to dispatch as a breach of these Terms. We will only cancel on this basis while the Carrier has not yet accepted the parcel; if the parcel has been accepted by the Carrier, the order continues and is dealt with under clauses 7 to 9C, and the late dispatch remains a breach. Repeated failures to dispatch may lead to restriction, suspension or closure of the Seller's account.

7B. If a Shipped order is lost or damaged in transit

Where a Shipped order does not arrive, or arrives damaged in transit, the Buyer's remedy on the Platform is Gettit Protection under clause 7, and the Buyer is refunded the amount paid for the order in accordance with clause 9A.

As between the Buyer and the Seller, and to the maximum extent permitted by law:

where the Seller packed the item adequately and dispatched the correct item using the prepaid label, Gettit, and not the Seller, carries the cost of a non-arrival or transit-damage refund, and Gettit may pursue any compensation available from the Carrier. The held payment for that order is not reversed against the Seller in that case; and
where the loss or damage resulted from the Seller's inadequate packaging, from the Seller dispatching the wrong or a substituted item, or from the Seller's other breach of these Terms, the Seller remains responsible, and clause 9B applies.

This clause does not limit any right the Buyer or the Seller has under the ACL or other law (clause 13), and it does not make Gettit the Carrier or responsible for the Carrier's acts or omissions (clause 14).

7C. Undeliverable parcels and return to sender

Sometimes a Shipped parcel cannot be delivered, for example because the address was wrong or incomplete, the parcel was unclaimed, or delivery was refused, and the Carrier returns it to the Seller.

When that happens, we hold the payment and tell both members, and the parties have 5 business days from the return-to-sender event to resolve it between themselves — for example, by the Buyer providing corrected details and arranging redelivery, or by both agreeing to cancel. If it is not resolved within those 5 business days, we cancel the order and resolve it automatically, as follows:

If the parcel could not be delivered because of incorrect or incomplete delivery details provided by the Buyer, or because the Buyer refused it, did not accept or collect it, or changed their mind, the Buyer is refunded the item price and the buyer protection fee. The original shipping charge is retained, and the flat return handling fee published in the Fees Schedule is deducted, because the delivery was attempted and the parcel had to be carried back. This is the only case in which any amount is retained from a Buyer's refund, and it is the exception described in clause 9A.
If the parcel could not be delivered because of an error by the Seller or the Carrier, the Buyer is refunded in full — the item price, the shipping charge and the buyer protection fee — and is not charged anything for return to sender.
If it is not clear whose error caused the parcel to come back, the Buyer is refunded in full.

The buyer protection fee is always refunded where the Buyer does not end up with the item, in every case under this clause. The Buyer authorises Gettit to arrange redelivery or return on the Buyer's behalf, and to deduct the retained shipping charge and the flat return handling fee published in the Fees Schedule from the held payment or refund where this clause makes the Buyer responsible for them. Nothing in this clause limits any right the Buyer has under the ACL or other law (clause 13).

8. Local handovers are not protected

A local handover is a private transaction arranged and completed directly between a Buyer and a Seller, in person, outside the Platform's held-payment flow, whether paid by cash, bank transfer or any other means.

Gettit Protection, the held-payment flow and the dispute process in clause 9 do not apply to local handovers. For a local handover, Gettit provides only the means to discover and contact one another.

To the maximum extent permitted by law, and subject to clause 13:

Gettit is not a party to, and accepts no responsibility or liability for, a local handover, including the condition, safety, legality, authenticity or value of the item, whether payment is made or honoured, no-shows, theft, fraud, loss, property damage, personal injury, or any dispute between the parties.
You meet and transact locally at your own risk. We strongly recommend meeting in a busy public place, in daylight, and following the safety guidance in our Community Guidelines and Help Centre.

If you want the protection of Gettit Protection, buy and pay through the Platform for a Shipped order. That is the purpose of transacting on the Platform.

9. Refunds and disputes on Shipped orders

If something goes wrong with a Shipped order, you can raise a dispute in the app. Our process is staged and evidence-based, and the Buyer's payment stays held throughout.

We will review the evidence from both sides against our published resolution approach, and decide whether to release the held payment to the Seller, refund the Buyer, or reach a partial outcome. We will give reasons for our decision, and you may ask us to reconsider it if you have further evidence.

Our decision determines how the held payment is dealt with on the Platform. It does not affect, limit or replace any right you have against the other party, or any right you have under the ACL or other law that cannot be excluded, and it does not prevent you from pursuing those rights through a court or another body. Clause 13 sets out your statutory rights.

9A. Returns — your terms as a Buyer

This clause applies to Shipped orders. It explains how to return an item and get a refund when something is wrong. It does not limit any right you have under the ACL or other law (clause 13).

Raise it with Gettit first. If a Shipped item has not arrived, or has arrived and is materially not as described, faulty, damaged in transit, or not the item you ordered, raise it with us in the app before contacting the Seller to arrange anything yourself, and before sending the item back. Starting in the app is what opens a return, keeps your payment held while we sort it out, and lets us issue a prepaid return label and track the parcel. If you arrange a return privately, off the Platform, your payment may already have been released to the Seller and we may not be able to help.

Return window. You have until the end of the confirmation window set out in the Timings Schedule, and shown on your order in the app, to raise a return for a Shipped item. The confirmation window is the period after delivery during which your payment stays held; once it passes with no return or dispute raised, the payment is released to the Seller and the order is treated as accepted. If you have raised a return in time, your payment stays held until the return is resolved, even if the confirmation window would otherwise have passed.

What qualifies for a return. A return qualifies where the item did not arrive, or is materially not as described, significantly different from the Listing, faulty, unsafe, damaged in transit, counterfeit, or not the item ordered. Change of mind, buyer's remorse, and minor variations consistent with a used item and its stated condition are not, on their own, qualifying reasons, although a Seller may still choose to accept them.

Unboxing video for high-value items. For a high-value order — an order at or above the high-value threshold shown to you at checkout — we strongly recommend that you record a single, continuous unboxing video that shows the sealed parcel, the shipping label, and the item being removed, before you handle or use it. For these orders, an unboxing video is the clearest evidence in a not-as-described, wrong-item, damaged or empty-parcel dispute, and a return or dispute decision on a high-value order may be affected by whether you can provide one. We will tell you, at checkout and in the app, when this applies.

Condition of a returned item. If we ask you to send an item back, you must return it in the same condition you received it, with all parts, accessories, packaging and any serial-numbered or activation-locked components included, using the prepaid return label we provide, and within the time we specify. Do not use, damage, alter, reset or remove the identifiers from the item beyond what was needed to inspect it. We compare the returned parcel's weight against the dispatch weight, and the Seller inspects the item on arrival, so that a substituted, emptied or damaged return can be detected.

Refund timing. Once a return is resolved in your favour, or a Seller accepts your return, we release the refund from your held payment back to your original payment method. Refunds are normally initiated within two business days of the return being approved or the returned item being accepted on inspection, and the time it then takes to appear depends on your bank or card provider. Where only part of an order is returned or a partial outcome is reached, we refund the corresponding part. A refund of a Shipped order returns the full amount you paid for that order — the item price, the buyer protection fee and the shipping you paid; return postage is met by Gettit or the Seller for a qualifying return, and is not deducted from your refund. The only exception is an undeliverable parcel caused by your own delivery details, your refusal or failure to accept or collect it, or your change of mind, which is dealt with under clause 7C — even then, your buyer protection fee is refunded, and only the shipping charge and the flat return handling fee published in the Fees Schedule are retained.

Sending the item back. If we approve a return, you must lodge the item with Australia Post, using the prepaid return label we provide, within the return dispatch window set out in the Timings Schedule. If you do not, the return is closed and the held payment is released to the Seller. We show the deadline on your order and remind you before it passes.

9B. Returns — your obligations as a Seller

This clause applies to you as a Seller on Shipped orders. By listing an item for a Shipped sale, you agree to the following. It is in addition to clauses 7 and 9, and does not limit any right a Buyer has under the ACL or other law (clause 13).

You must accept qualifying returns. You agree to accept a return, and to bear the cost of it, where the item is materially not as described, significantly different from your Listing, faulty, unsafe, counterfeit, or not the item ordered, as determined by Gettit acting reasonably on the evidence under clause 9 and this clause. You may also choose to accept a non-qualifying return, such as a change-of-mind return, but you are not required to.

Non-arrival and damage in transit are dealt with under clause 7B. Where you packed the item adequately and dispatched the correct item, you do not bear the cost of a non-arrival or transit-damage refund, and the authorisation below is not used to recover it from you. Where a non-arrival or transit-damage outcome resulted from your inadequate packaging, from your dispatching the wrong or a substituted item, or from your other breach of these Terms, you do bear it, and the authorisation below applies.

Inspection window. When a returned item is delivered back to you, you have the inspection window set out in the Timings Schedule, shown on your order in the app, to inspect it and either accept the return or tell us, with evidence, why you consider it should not be accepted — for example, because the returned item is not the item you sent, is missing parts, or has been damaged or altered by the Buyer. If you do not respond within the inspection window, you authorise Gettit to treat the return as accepted and to resolve it on that basis. Gettit makes the final decision on a contested return under clause 9 and clause 9C.

If a return is lost or damaged on the way back. A return posted with the prepaid return label we provide travels at Gettit's risk, not yours. Where the Buyer packed the item adequately and dispatched the return correctly, and the parcel is lost or damaged in transit on the way back to you, Gettit determines the outcome under clause 9C, carries the cost of any refund to the Buyer, and may pursue any compensation available from the Carrier. We do not use the authorisation below to recover that amount from you, and you are not treated as having accepted a return you never received. Where the loss or damage on the return leg resulted from the Buyer's inadequate packaging, or from the Buyer returning a different, substituted or emptied parcel, the Buyer bears it and clause 9A applies.

Authorisation for refund, transfer reversal and balance recovery. You authorise Gettit, and direct our Payment Provider, to do each of the following to give effect to a return, refund, dispute outcome, chargeback, or reversal of an order, without needing your further approval at the time:

refund the Buyer from the held payment for that order before any amount is released to you;
where the amount has already been released or transferred to you, reverse that transfer and recover the refunded amount, in whole or in part, from your connected payout account; and
where a transfer reversal does not fully recover what is owed — including because your connected payout account does not hold sufficient funds, or because Gettit advanced the refund, chargeback or reversal to the Buyer on your behalf — recover the shortfall as a debt you owe to Gettit. You expressly authorise Gettit to recover that shortfall by offsetting and deducting it from your current and future sales proceeds, payouts and account balances on the Platform, and to withhold or pause payouts to you up to the amount owed until it is recovered. Where Gettit has carried the loss on a refund, chargeback or reversal, the amount Gettit carried is a debt you owe to Gettit, and this authorisation is your agreement to its recovery in that way. If your Platform balance and future proceeds are insufficient to clear the debt within a reasonable time, you agree to pay the remaining amount on request, and Gettit may use any other lawful means to recover it.

This authorisation is a core term of selling Shipped orders on the Platform. It applies whether the loss arises from a return, a not-as-described or non-delivery outcome, a Buyer chargeback, a reversal by the Payment Provider, or your own breach of these Terms. It does not apply to a loss to the extent it was caused by Gettit's own error, and nothing in it requires you to bear an amount that the law does not permit to be passed to you.

Serial and IMEI capture for high-value items. If you list a high-value item — at or above the high-value threshold shown to you when you list — that has a serial number, IMEI, or other unique identifier (for example, a phone, tablet, laptop, games console, camera, or watch), you must record that identifier accurately in your Listing or at dispatch, and the item you send must match it. This identifier is used to verify the item on a return or dispute and to detect a swapped or substituted return. Listing a high-value item with a false, missing or mismatched identifier, where you could reasonably have provided a correct one, is a breach of these Terms and may be treated as evidence against you in a dispute.

Consequences of a false claim. Making a false or misleading claim in a return or dispute — as a Seller or a Buyer — including misrepresenting an item's condition or identifier, claiming a non-delivery or not-as-described outcome you know to be untrue, sending or returning a different or substituted item, or fabricating evidence, is a serious breach of these Terms. Where we reasonably find a false claim, we may decide the dispute against you, recover any amount wrongly paid out using the authorisation above, withhold or reverse payouts, suspend or close your account, and report the conduct to the Payment Provider and to the authorities where appropriate.

9C. Escalated disputes and binding determination by Gettit

Where a return or dispute on a Shipped order is not resolved between the parties, either party may escalate it to Gettit for determination. On an escalated Shipped-order dispute, you and Gettit agree that:

Gettit will review the evidence from both sides against its published resolution approach and make a determination of how the held payment, refund, transfer reversal or balance recovery for that order is dealt with on the Platform.
Gettit's determination of the on-Platform outcome is final and binding on the parties as to how the order is settled on the Platform, and you authorise Gettit to give effect to it, including by refunding, releasing, reversing a transfer, or recovering a balance under clause 9B.
This determination is limited to how the order is settled on the Platform. It does not affect, limit or replace any right a party has against the other party, or any right under the ACL or other law that cannot be excluded, and it does not prevent a party from pursuing those rights through a court, a regulator or another body. Clause 13 sets out your statutory rights, and clause 22 applies to any dispute between you and Gettit itself.

10. Fees

Local handovers are free. For an in-person handover, Gettit charges no fee of any kind and takes no commission.
Shipped orders carry a single buyer protection fee, shown to the Buyer before payment, which funds Gettit Protection on that order. It is calculated as a percentage of the item price plus a fixed amount, the current rates and amounts are published in the Fees Schedule at gettit.com.au/legal/fees, and the exact fee for your order is itemised at checkout before you pay.
There is no separate payment processing fee. The cost our Payment Provider charges to process the transaction is met by Gettit out of the buyer protection fee, and is not charged to the Buyer on top of it.
Shipped orders carry a shipping charge for the delivery option the Buyer chooses, shown to the Buyer before payment. The shipping charge is set by Gettit and is not represented as being the Carrier's own price for that parcel.
Optional paid features, such as listing-visibility upsells, are priced and described at the point of purchase.
Gettit does not sell advertising, and does not sell your personal information.

All fees are in Australian dollars and are shown to you before you commit. Fees may include GST where it applies, and we will indicate this at the point of purchase. The current amounts, and the fixed cost-recovery amounts that can be retained from a refund under clause 7C, are always those published in the Fees Schedule. We may change the Fees Schedule in accordance with clause 19, on at least 14 days' notice, and a change to fees does not affect an order you have already placed.

10A. Promotions and referrals

From time to time we may run promotions, competitions, referral offers or seller incentives. Where we do, we will tell you the rules and any eligibility requirements that apply, and those rules form part of these Terms for that promotion. We may vary, suspend or withdraw a promotion where it is reasonable to do so, for example to prevent abuse or to comply with the law. Some features of the Platform may be temporarily changed or unavailable during a promotion.

11. Content you provide

You keep ownership of the Content you upload. You grant Gettit a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt, publish and display that Content for the purpose of operating, securing, improving and promoting the Platform. This licence continues for Content that remains relevant to a completed transaction or to our records after your account closes, and otherwise ends when your Content is removed from the Platform.

You represent that you have the rights needed to upload your Content, and that it is not unlawful, infringing, deceptive, harmful or in breach of our Community Guidelines. You are responsible for your Content.

12. Acceptable use, reporting and safety

You must not misuse the Platform. In particular, you must not scrape, reverse engineer or copy it (except as the law allows), interfere with its operation or security, create fake accounts, listings or reviews, manipulate search or ratings, or circumvent our fees or Gettit Protection.

Every listing and member has a report option and a block option. If you see a scam, a prohibited item, harmful or unlawful Content, or any breach of our Community Guidelines, please report it. We review reports, screen for fraud and off-platform-payment attempts, moderate Content, and act on what we find, including by removing Content and notifying authorities where appropriate. We maintain mechanisms for reporting and complaints consistent with our obligations under the Online Safety Act 2021 (Cth). You can contact our designated safety contact at safety@gettit.com.au / help@gettit.com.au.

12A. Reviews and feedback

After a transaction, you may leave a review of the other member. Reviews must be honest, fair, and based on a real transaction on the Platform. We do not check or approve reviews before they appear, and we do not pay members for leaving them. We may remove a review that is fake, retaliatory, abusive, contains another person's personal information, or breaches our Community Guidelines. You are responsible for the reviews you publish.

13. Your rights under the Australian Consumer Law

Some goods and services come with guarantees that cannot be excluded under the ACL. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the ACL or any other law where to do so would be unlawful.

The following points explain how the ACL applies on the Platform:

The services Gettit supplies to you, such as access to the marketplace and Gettit Protection, are supplied in trade or commerce, so the consumer guarantees apply to those services. Where Gettit fails to meet a consumer guarantee, and the failure can be limited at law, our liability is limited, at our option, to supplying the relevant service again or paying the cost of having it supplied again.
Where a Seller sells in trade or commerce, the consumer guarantees apply to that Seller's goods, and the Seller, not Gettit, is responsible for meeting them.
A genuine one-off private sale between individuals is generally not a supply in trade or commerce, so most consumer guarantees do not apply to it. Even so, guarantees as to clear title, undisturbed possession and undisclosed securities can still apply to a private Seller.

The exclusions and limits in clauses 7, 8, 14 and 15 apply only to the extent the law allows, and they do not apply to liability that cannot lawfully be excluded.

14. Disclaimers

Subject to clause 13:

Items are listed by members, not by Gettit. We do not warrant the quality, safety, legality, authenticity or accuracy of any Listing or any member's conduct, and we are not a party to the sale contract.
The Platform is provided on a reasonable-efforts basis, and may be unavailable, interrupted or contain errors from time to time. We do not warrant that it will be uninterrupted or error-free.
Gettit is not the Carrier and does not control the Carrier. Except as expressly provided by Gettit Protection under clause 7 and by clause 7B, and to the extent permitted by law, Gettit is not responsible for the acts or omissions of Australia Post, including delivery delays, or lost, misdelivered, damaged or mishandled parcels, or the accuracy of tracking. Carrier services are subject to Australia Post's own terms. On a Shipped order, where a parcel is lost or damaged in transit, the Buyer's remedy through the Platform is Gettit Protection under clause 7, and clause 7B governs whether Gettit or the Seller carries the cost of that refund as between them.

15. Limitation of liability

Subject to clause 13, and to the maximum extent permitted by law:

Gettit is not liable for any local handover (clause 8), for the acts or omissions of the Carrier (clause 14, and except as set out in clause 7B), or for the acts, omissions, items or solvency of any member.
Neither party is liable to the other for any indirect, special or consequential loss, or for loss of profit, revenue, data, goodwill or opportunity, arising out of or in connection with the Platform or these Terms.
Gettit's total liability to you arising out of or in connection with the Platform or these Terms, in any twelve-month period, is limited to the greater of the total fees you paid to Gettit in that period, and AUD $100.

These limits apply to liability of any kind, whether in contract, tort (including negligence), under statute or otherwise. They do not limit liability that cannot be excluded or limited under the ACL or other law, including liability for death or personal injury caused by our negligence, or for fraud.

16. Indemnity

To the extent permitted by law, you are responsible for, and agree to compensate Gettit for, any reasonably foreseeable loss, liability or cost (including reasonable legal costs) that Gettit suffers to the extent it is caused by:

your Listings, items or Content;
your transactions or dealings with other members, including any local handover;
your breach of these Terms or of any law; or
your infringement of another person's rights.

Your responsibility under this clause is reduced to the extent that Gettit's own acts or omissions, or those of its personnel, caused or contributed to the loss. This clause does not require you to compensate Gettit for loss that the law does not permit to be passed to you.

17. Third-party services

The Platform works with independent third-party services, including our Payment Provider (Stripe), the Carrier (Australia Post), and mapping, messaging and analytics providers. Your use of those services through the Platform is subject to their own terms. Subject to clause 13, Gettit is not responsible for third-party services, but we will deal fairly with you if an issue arises with a provider that affects your use of the Platform.

18. Suspension and termination

You can close your account at any time through the app or by contacting us.

We may suspend or close your account, or restrict your access to features, where you breach these Terms or our Community Guidelines, where you pose a risk to other members or to Gettit, or where the law requires it. Where it is reasonable to do so, we will give you notice and a chance to respond, except where we need to act immediately to address a serious risk or to comply with the law. If we suspend or close your account, any held payment, payout, refund or fee already owing will still be dealt with under these Terms.

Clauses that by their nature should continue after your account ends will survive, including clauses 2 (so that the defined terms keep their meaning), 7 to 9C (so far as they relate to an order, return, dispute or balance owing that is in progress or outstanding), 10, 10A, 11, 12A, 13, 14, 15, 16, 20, 21 and 22.

19. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will take reasonable steps to notify you, for example through the app or by email, before it takes effect, and, where appropriate, ask you to accept the updated Terms before you continue to use the Platform. A change will not apply retrospectively to an order you have already placed. If you do not accept a material change, you can stop using the Platform and close your account. The version in effect is identified by its version number and effective date.

We may change the Timings Schedule or the Fees Schedule on at least 14 days' notice, given through the app or by email. A change to either Schedule does not apply retrospectively, and does not apply to an order already placed.

20. Notices

We may give you notices through the Platform, or by email or message to the contact details on your account, and you agree that electronic notice is sufficient. You can contact us at help@gettit.com.au, or in writing at our registered office. It is your responsibility to keep your contact details current.

21. General

Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours to a related body corporate, or in connection with a sale or reorganisation of our business, on no less favourable terms, and we will tell you if we do.
Force majeure. Neither party is responsible for a failure or delay caused by an event beyond its reasonable control, including natural disaster, fire, flood, pandemic, industrial action, failure of telecommunications or utilities, or the act of a third party such as the Carrier or the Payment Provider, provided that party takes reasonable steps to limit the effect.
Severance. If any provision of these Terms is found to be void or unenforceable, it is to be read down to the extent needed to make it valid, or, if it cannot be, severed, and the rest of the Terms continue to apply.
Waiver. A failure or delay by either party in exercising a right does not waive that right.
Entire agreement. These Terms, together with the Privacy Policy, the Community Guidelines, the Timings Schedule, the Fees Schedule and, for the app, the End User Licence Agreement, make up the entire agreement between you and Gettit about the Platform, and replace any earlier understanding.
Relationship. Nothing in these Terms creates a partnership, agency, employment or joint venture between you and Gettit.

22. Dispute resolution and governing law

If you have a concern, please contact us first at help@gettit.com.au. Most issues are resolved quickly and informally.

If we cannot resolve your concern within 30 days of you raising it, either of us may refer the dispute to mediation before starting court proceedings. The mediation will be conducted by a mediator agreed between us or, failing agreement, appointed by the Australian Disputes Centre or a similar recognised body, and conducted virtually unless we agree otherwise. Each of us pays our own costs and an equal share of the mediator's fee.

Nothing in this clause prevents either party from seeking urgent relief from a court, from exercising any right under the ACL or other law that cannot be excluded, or from making a complaint to a regulator or an external dispute resolution body. This clause applies to a dispute between you and Gettit. It does not apply to how an order is settled on the Platform, which is dealt with under clauses 9 to 9C.

These Terms are governed by the laws of the State of Victoria, Australia. You and Gettit submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

23. How to contact us

Questions about these Terms? Contact help@gettit.com.au (Gettit Pty Ltd). The version of these Terms shown in the Gettit app is the same as the version published at gettit.com.au/legal/terms_of_service.