Gettit Fees Schedule

Version: 2026-08-01. Effective: 1 August 2026.

This Schedule forms part of the Gettit Terms of Service and is incorporated into them by reference. It sets out the current fees on the Platform, and the fixed amounts we recover when a parcel has to be carried back because of a Buyer's own error. We may change these amounts, and we will give at least 14 days' notice before a change takes effect. A change does not apply to an order already placed.

What you pay

| What | Amount | When it applies | |---|---|---| | Local handover | Free | Always. No fee of any kind, and no commission. | | Buyer protection fee — Shipped orders | 7.5% of the item price, plus $1.50 | Every Shipped order. It funds Gettit Protection on that order. | | Buyer protection fee — Secured Pickup | 3.5% of the item price | Every Secured Pickup order. There is no fixed component. | | Postage | As shown at checkout | Shipped orders. The price of the delivery option you choose, shown before you pay. | | Return handling fee | $9.95 flat | Only when a parcel comes back because of the Buyer's own error — see the table below. |

There is no separate payment processing fee. The cost our Payment Provider charges to process your payment is met by Gettit out of the buyer protection fee, and is never added on top of it.

All amounts are in Australian dollars, include GST where it applies, and are itemised at checkout before you commit to pay.

If something goes wrong — what you get back

The plain rule: if you do not end up with the item, you get your money back. The buyer protection fee is always refunded when you do not end up with the item, whatever the reason. The only amounts that are ever retained are the postage you paid and the flat return handling fee above, and only when the parcel came back because of your own error.

| What happened | What the Buyer gets back | |---|---| | The item never arrived | Everything — the item price, the postage and the buyer protection fee | | The item is not as described, faulty, or damaged in transit | Everything — and return postage is met by Gettit or the Seller, not you | | The Seller did not dispatch in time | Everything | | The parcel came back because of a wrong or incomplete address you gave, or because you refused it, did not collect it, or changed your mind | The item price and the buyer protection fee. The original postage and the $9.95 return handling fee are retained | | It is not clear whose error sent the parcel back | Everything — you are given the benefit of the doubt |

Every fee and every deadline that applies to your order is shown on the order in the Gettit app before and after you pay.